Shipping and Return Policy

Effective Date: 04/10/2026

At NutraVora, we want every order experience to feel clear, reliable, and supportive. This policy explains how shipping, returns, refunds, and order issues are handled for purchases made through NutraVora.com.

Please note: if you purchase from Amazon, TikTok Shop, Walmart, or another third-party marketplace, that order is subject to the shipping, return, refund, and dispute policies of that platform. Those orders must be managed directly through the marketplace where the purchase was made.

Orders and Processing

Orders placed on NutraVora.com are typically processed within 1–2 business days after payment is successfully received.

Please keep in mind:

Orders are processed on business days only.
Orders placed on weekends or holidays are processed on the next business day.
During holidays, promotions, severe weather, or periods of high demand, processing may take a little longer.
In some cases, we may need to review or cancel an order due to inventory availability, payment verification, pricing errors, or suspected fraud.

Shipping Policy

Shipping Timing

Estimated shipping and delivery windows shown at checkout are estimates, not guaranteed delivery dates.

Delivery timing can be affected by:

carrier delays
weather conditions
holiday volume
incorrect address information
delivery access issues
events outside our control

Tracking

When tracking is available, you will receive shipment confirmation so you can follow your order in transit.

Address Accuracy

Please double-check your shipping address before placing your order. Customers are responsible for providing a complete and accurate shipping address.

NutraVora is not responsible for delays or delivery issues caused by:

incorrect addresses
incomplete addresses
outdated shipping information
failed delivery attempts due to address or access problems

If an order is returned to us because of an address issue, additional shipping charges may apply for reshipment.

Delivery Issues

If your package is delayed, damaged, or appears to be missing, please contact support@nutravora.com and we will do our best to help review the issue.

Please note:

A package marked delivered by the carrier is generally considered delivered.
We cannot guarantee reimbursement for packages that are lost or stolen after confirmed delivery.
Carrier-confirmed delivery issues may need to be addressed with the carrier, depending on the situation.

Returns

Because NutraVora products are ingestible wellness products, we maintain return standards that help protect product integrity, customer safety, and quality control.

Returns for Orders Placed on NutraVora.com

A return may be eligible if:

the order was placed directly on NutraVora.com
the request is submitted within 14 days of delivery
the product is unused, unopened, sealed, and in original condition
the item is returned with its original packaging and identifying information intact

Non-Returnable Items

We generally do not accept returns for:

opened products
used products
products with broken seals
items not in original condition
products purchased from Amazon, TikTok Shop, Walmart, or other third-party marketplaces
final sale, clearance, promotional, bundled, or gift card items, unless required by law

For health, hygiene, and safety reasons, opened consumable products are typically not eligible for return.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact support@nutravora.com within 7 days of delivery.

To help us review the issue quickly, please include:

your order number
a short description of the issue
clear photos of the product, packaging, shipping label, and any visible damage, if applicable

Once reviewed, we’ll determine the best next step, which may include a replacement, store credit, or refund where appropriate.

Refunds

Approved refunds are issued to the original payment method.

Please note:

Original shipping charges are generally non-refundable unless the issue was caused by our error.
Return shipping costs are the customer’s responsibility unless otherwise approved or required by law.
Refund timing depends on your payment provider and may take additional time to appear after processing.

NutraVora reserves the right to deny refunds if return conditions are not met or if misuse, fraud, or policy abuse is suspected.

Exchanges

We do not offer standard exchanges.

If there is an approved issue with a damaged, defective, or incorrect order, we may offer a replacement, store credit, or refund depending on the circumstances.

Order Cancellations

If you need to cancel an order, please contact us as quickly as possible at support@nutravora.com.

We cannot guarantee cancellation once an order has entered processing or shipment.

Marketplace Orders

If your purchase was made through Amazon, TikTok Shop, Walmart, or another marketplace, you will need to use that platform’s official support and return process.

NutraVora cannot directly:

cancel marketplace orders
refund marketplace orders outside the platform
replace marketplace orders outside the platform workflow
override a marketplace’s delivery or dispute resolution system

This helps ensure your order is handled through the correct payment and fulfillment channel.

Product Use and Customer Responsibility

We encourage all customers to review product details, ingredients, directions, and warnings before purchase and use.

If you are pregnant, nursing, taking medication, have a medical condition, or are unsure whether a product is right for you, please consult a qualified healthcare professional before use.

As with all dietary supplements:

These statements have not been evaluated by the Food and Drug Administration. NutraVora products are not intended to diagnose, treat, cure, or prevent any disease.

Contact Us

For direct website order support, please contact:

NutraVora Support
Email: support@nutravora.com

When reaching out, please include your order number and a clear summary of your request so we can assist you as efficiently as possible.